Frequently Asked Questions (FAQ)
How Do I book a cleaning?
Booking is made convenient and easy. Just request a quote on our website and we’ll get back to you as soon as possible.
If you have any questions about booking, feel free to send us an email, or call/text us.
Email: r.butterfly2022@icloud.com
Call/text: (725)230-6263
When will I be charged?
We do not require payment until after the service is complete.
Cancellations, rescheduling, and modifications
Bookings can be modified, rescheduled, or canceled by the customer up to 24 hours in advance of the booking date. This is free of charge and can be done by calling/texting us.
However, any confirmed booking that is rescheduled or canceled within 24 hours of the scheduled booking time will be charged up to 50% late cancellation fee. This is to ensure we can pay our staff for travel, time, and losing the reserved slot for the day.
How do I know I am on the schedule?
We use email and text confirmations to remind you of your scheduled service date and time with us. Please be on the look out for our message confirmations within 24-48 hours prior to the scheduled date.
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What is an arrival window?
You will receive a scheduled cleaning time, but we give our employees an arrival window. Arrival windows are the time frames that we are scheduled to arrive at your property. We use arrival windows to ensure timely and satisfactory service. Many factors determine when we will be able to arrive, such as traffic, additional time needed for previous appointments, employee breaks, or supply replenishment.
If we need more time or are experiencing delays that affect our arrival time, we will call/text you to let you know.
Are prices negotiable?
Unfortunately, no. We do our best to provide the absolute best service and pay our awesome staff, while maintaining competitive prices. We use the details you provide us of your property (sq ft, bed/bath count, condition, frequency of cleans) to estimate duration and price.
Is your company licensed, insured, and bonded?
Yes! Our company is licensed to operate in Nevada, bonded and insured.
No Solicitation Policy
Poaching or other attempts to hire our staff outside of Resilient Butterfly are strictly prohibited and not tolerated. We work extremely hard to screen, background check, vet, train, and manage our staff. Additionally, we pay very well compared to other cleaning companies. We treat our staff with care and love, and we work hard to make their employment an enjoyable experience. Time and money resources are consumed to bring you a safe and efficient service. Because of this, all attempts of soliciting/poaching our staff will be noted and service will be canceled without the possibility of a refund. In addition, we may reject any future bookings with you. There are no exceptions.
Is there a refund policy?
We are committed to surpassing your expectations with every cleaning service. Should you have any concerns about the quality of our work, please contact us within 24 hours of service completion. We will make every effort to address your concerns promptly.
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Refunds are considered based on the following conditions:
a. Customers must contact Resilient Butterfly, LLC or Resilient Butterfly within 24 hours of service completion to report dissatisfaction or issues.
b. The reported issue must be directly related to the cleaning service provided by Resilient Butterfly, LLC.
c. Refund requests outside the initial 24-hour period may not be considered under Nevada law.
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If eligible, the refund process will commence within 2 days of receiving the customer's complaint. The refund will be processed by receiving a refund check.
For any questions or concerns regarding our refund policy, please contact us at 725-230-6263 or r.butterfly2022@icloud.com. We appreciate your trust in Resilient Butterfly, LLC and we are dedicated to ensuring your satisfaction with our professional cleaning services. Thank you for choosing us for your cleaning needs.
How do I know I am on the schedule?
We use email and text confirmations to remind you of your scheduled service date and time with us. Please be on the look out for our message confirmations within 24-48 hours prior to the scheduled date.
​
What is an arrival window?
You will receive a scheduled cleaning time, but we give our employees an arrival window. Arrival windows are the time frames that we are scheduled to arrive at your property. We use arrival windows to ensure timely and satisfactory service. Many factors determine when we will be able to arrive, such as traffic, additional time needed for previous appointments, employee breaks, or supply replenishment.
If we need more time or are experiencing delays that affect our arrival time, we will call/text you to let you know.
Are prices negotiable?
Unfortunately, no. We do our best to provide the absolute best service and pay our awesome staff, while maintaining competitive prices. We use the details you provide us of your property (sq ft, bed/bath count, condition, frequency of cleans) to estimate duration and price.
We do provide discounts for senior and military clients.